In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at (sales@focuscapturemedia.com) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns:

• 1. Product is damaged/defective.
• 2. Differ from the description on the website.
• 3. Wrong item delivered/Wrong Color/Wrong Size/Wrong Quantity.
• 4. Missing cloth/defect.

Return Eligibility:

• In case of returning the product, customer needs to inform us within 2 days of receiving the order.
• If Customer inform us after 2 days then product will not refundable. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
• If the product is delivered defective or damaged, in that case, customer needs to inform us through Register
  email ID and sent it to (sales@focuscapturemedia.com) within 48 hours from the time of delivery.
• If Customer inform us after 2 days then product will not refundable or claimable.
• Products should be unused.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original
  accessories and in the original manufacturer’s box/packaging as delivered to you.
• Invoice should be available.
• Products marked as “non-refundable or pre order” on the product detail page cannot be returned.

Returning a Product:

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get
the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send
the product to us through Post only. Once, the product is received by us, then we will reverse the courier charges.

Steps to follow to Return a Product:

• Customer needs to inform us through call/email within 2 days of receiving the order.
• If Customer inform us after 2 days then product will not refundable.
• Product should be unused.
• Invoice should be available.
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner
  will collect the product within 2-3 business days.
• Customer needs to pack the product with Brand packing & paste the invoice on it.
• Customer will handover the product to the courier boy.
• Once the pick up is done, product will be sent to us by the courier partner.
• After receiving the product, quality check will be done over the product by our team which takes 2 days time.
• If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability
  of the product.

Once sent, customer needs to share the Courier slip along with the following bank details at sales@focuscapturemedia.com :

• 1. Account number
• 2. Account holder name
• 3. IFSC Code

• Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer
  and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for
  sending the product will be reimbursed.

Other Terms and Conditions:

• Products marked as “non-refundable or pre order” on the product detail page cannot be returned.
• Product Purchase under clearance sale will not be covered under Return policy.
• Products sold as combo can’t be returned individually.

Refunds:

• Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer
  at the time of placing the order.
• Credit/Debit Card/Net Banking/Wallets – 10 working days